Closed Loop Referral System

Connects patients to healthcare and community services through a verified two-way referral network. When a provider identifies a patient need, whether clinical or non-clinical, they refer the patient to another specialist or community Partner. GridSocial reads from and writes back to multiple EHRs, and tracks that referral in real time until the loop is closed with confirmed resolution.

Closed Loop Referral System connecting Patient, Health Plan Administrators, Care Plan Administrators, Medical Caregiver, Doctor, and Social Caregiver
Use cases

Close the loop. Every time.

Electronic Health Records

Works with any EHR. Live in 2 weeks.

EHR integration and implementation

9–10 weeks · full deployment
Platform

See it in action

Watch how GridSocial closes every referral loop.

From service request to confirmed resolution, see every step of the closed-loop referral process on one dedicated page.

Why GridSocial

One platform, for every care network.

For providers who refer and never hear back, organizations whose investment disappears without measurable impact, and payers who understand that unresolved clinical and social needs are tomorrow's avoidable costs.

For Providers

Track every referral.

Every referral you send is tracked, confirmed, and closed. Your patients receive the support they need, and you have the documentation to prove it. Resolved social needs mean fewer avoidable ER visits and stronger patient retention.

For Donors

Connect every dollar to a measurable outcome.

Your community investment is tied to real, measurable outcomes, including referrals completed, needs addressed, and impact you can report with confidence to leadership, funders, and the communities you serve.

For Payers

Drive down medical costs by addressing needs early.

Unresolved clinical and social needs silently drive up the cost of care across your entire member population. Address missed follow-ups, medication gaps, housing, food, and transportation barriers before they escalate into high-cost interventions — and advance health equity at scale.

Value-based care

Unmanaged clinical follow-ups and unaddressed social needs drive higher healthcare costs.

"
Up to 50% of specialty referrals go uncompleted — and only 18% send a note back to the referring provider.
U.S. Centers for Medicare & Medicaid Services (CMS), Transforming Clinical Practice Initiative

GridSocial operationalizes that gap by turning every referral into a tracked, closed-loop record that your team can act on and report against.

Social determinants of health drive up to 80% of patient outcomes, yet most care systems are built for the other 20%.
National Institutes of Health (NIH)

GridSocial operationalizes that gap by turning every social-needs referral into a tracked, closed-loop record that your team can act on and report against.

Frequently Asked Questions.

Talk to our team
Full implementation, including EHR integration, custom workflow configuration, and staff training, typically takes 9–10 weeks. Standalone deployments without EHR integration can go live in 3–4 weeks for smaller networks.
Not at all. GridSocial is designed to be simple and easy for frontline staff to use every day. If your team can use email and complete patient forms, they can comfortably use the platform from day one.
Yes. GridSocial is built on a multi-tenant architecture designed to scale across sites, programs, and geographies without performance trade-offs.
GridSocial's centralized workflow and shared visibility make it easy for authorized staff to step in, collaborate, and continue referral coordination seamlessly.
That's actually the best time to start. We build your workflows from scratch, train your team from the ground up, and make sure everyone is confident before you go live. No prior experience needed.
GridSocial sends automated reminders and flags overdue referrals so nothing sits untouched. Your staff stays on top of their queue without manual follow-up from a supervisor.

Connected Care Insights

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